Privacy Policy

1. Introduction

Welcome to LuthierPro ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, you can contact us at [email protected].

This Privacy Policy describes how we collect, use, store, and share your personal information when you:

• Visit our website at https://luthierpro.app
• Use our SaaS platform for luthier business management
• Engage with us in other related ways, including sales, marketing, or event participation

In this Policy, the terms “Website” and “Services” collectively refer to all products and services offered by LuthierPro, including the website, platform, applications, and related activities.

The purpose of this Policy is to explain to you in the clearest way possible what information we collect, how we use it, how we protect it, and what rights you have in relation to it. If you do not agree with any of the terms set forth herein, we ask that you discontinue the use of our Services.

2. What Information Do We Collect?

Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you express an interest in our products and services, create an account, manage your luthier business, or otherwise communicate with us.

The personal information we collect may include, but is not limited to:

• Account and profile data: full name, email address, phone number, business name, role (technician/luthier or customer).
• Business data: customer information, instrument details, repair records, billing information, inventory, and workshop administrative data.
• Communication data: messages, notes, and any other communication exchanged through the platform or by external means.
• Payment information: billing and transaction data processed securely by third-party providers (we do not store full card numbers).

Information Automatically Collected

When you visit or use our Website, we automatically collect certain technical and usage information, which does not directly identify the user but may be considered personal information under applicable law. This includes: IP address and approximate location; device and browser characteristics; operating system, preferred language, and referring URLs; dates, times, and usage patterns of the Website; performance data, metrics, and browsing behavior. This data is used for security purposes, service improvement, system maintenance, and internal statistical analysis.

3. How Do We Use Your Personal Information?

We process personal information only when there is a valid legal basis to do so, in accordance with GDPR and applicable laws. The main purposes are:

We use the information we collect or receive to:

• Provide and maintain our Services: manage your account, process transactions, maintain the platform's operation, and personalize your experience.
• Facilitate business relationships: enable communication and management between technicians/luthiers and their customers within the platform.
• Provide technical support and customer service: respond to inquiries, resolve issues, and offer ongoing assistance.
• Send marketing and promotional communications: only when you have given your consent, and always with the option to unsubscribe.
• Comply with legal obligations: accounting, tax, contractual, or auditing requirements.
• Protect our rights and those of our users: detect, prevent, or respond to fraud, abuse, security violations, or legal claims.

4. Do We Share Your Information with Third Parties?

We only share information when necessary, under the following legal bases: Consent, Performance of a contract, Legitimate interests, Compliance with legal obligations.

Specific cases of data sharing:

• Internal business relationships: technicians/luthiers and their customers may share information with each other within the platform.
• Service providers: we collaborate with trusted third parties (e.g., Supabase, Sentry, Google Analytics, or payment processors). All are subject to contractual obligations of confidentiality and GDPR compliance.
• Legal compliance and security: we may disclose information if required by law, a court order, or to protect our rights, property, or safety.
• Corporate operations: in the event of a merger, acquisition, or sale of assets, data may be transferred in accordance with applicable law, and we will promptly notify any changes.

5. International Data Transfers

LuthierPro operates and uses providers located in various countries, including the United States and other regions outside the European Economic Area (EEA) and Latin America. When we transfer personal data outside your country of residence, we do so by applying security measures equivalent to those required by local law, such as Standard Contractual Clauses (SCCs) approved by the European Commission and data protection agreements with each provider. We ensure that your data receives an adequate level of protection regardless of where it is processed.

6. How Long Do We Keep Your Information?

When we no longer have a legitimate business need to retain it, we will delete or anonymize the data. If this is not possible (e.g., in backup archives), it will be stored securely and isolated from any further processing until deletion is possible. Retention periods may vary depending on the data category and the purpose of the processing.

7. How Do We Protect Your Information?

We adopt technical, administrative, and organizational security measures to protect your information against unauthorized access, loss, misuse, or disclosure. These measures include encryption, access control, activity logging, secure storage, and audit protocols. However, no system is completely infallible. The transmission of data over the Internet involves inherent risks, so we recommend that you access the Website from secure environments and keep your devices and passwords updated.

8. Your Privacy Rights

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you may also file a complaint with your local data protection authority: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en

In accordance with GDPR, United States data protection laws, and Latin American regulations, you have the following rights:

• Access: obtain a copy of the personal data we hold about you.
• Rectification: correct inaccurate or incomplete information.
• Erasure (Right to be forgotten): request the deletion of your personal data when it is no longer necessary.
• Restriction of processing: ask us to temporarily suspend the use of your data.
• Portability: receive your data in a structured and transferable format.
• Objection: object to the processing of your data where legitimate grounds exist.
• Withdraw consent: at any time, without affecting the lawfulness of prior processing.

To exercise your rights, you can write to us at [email protected], indicating the right you wish to exercise and attaching proof of identity (if necessary).

9. Third-Party Services and Providers

We use external providers to offer our services securely and efficiently. Each has its own privacy policy:

• Supabase – Authentication, database, and backend: https://supabase.com/privacy
• Sentry – Error tracking and performance monitoring: https://sentry.io/privacy/
• Google Analytics – Usage analysis (anonymized data): https://policies.google.com/privacy
• Payment Processors – Certified providers for secure transaction processing.

We recommend reviewing the privacy policies of these services to learn about their specific practices.

10. Changes to This Privacy Policy

We may update this Policy as necessary to reflect changes in our practices or for legal, technical, or regulatory reasons. The current version will always be available at https://luthierpro.app/privacy with its “Last Updated” date. If we make significant changes, we will notify you by email or a prominent notice on the Website.

11. Contact

If you have questions, concerns, or wish to exercise your data protection rights, you can contact us via: Email: [email protected] or on our Website: https://luthierpro.app/contact